NFL Clear Bag Policy

The NFL has instituted a safety policy for all stadiums that will make the security process more efficient and effective.  The Miami Dolphins are committed to ensuring the fan experience is second to none, and the safety of our guests at Hard Rock Stadium is essential to maintaining this experience.

The safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pockets items such as keys, makeup, combs, phones, wallets and credit cards. Fans wishing to purchase Miami Dolphins branded approved bags can visit the team store at Hard Rock Stadium.

Below are the NFL approved bags fans may carry into the stadium:

  • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
    • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
  • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Bag Policy

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.

The NFL and the Miami Dolphins are committed to protecting public safety at Hard Rock Stadium.  This is an important step in achieving that.  For more information on the policy please visit NFL.com/allclear.

Code of Conduct

Every fan who visits Hard Rock Stadium deserves the best possible experience. You can contribute to a great experience by conducting yourself appropriately at all times and making sure anyone who uses your tickets does the same. For the enjoyment and safety of all, the following behaviors are prohibited:

  • Interfering with others’ enjoyment of the game
  • Foul or abusive language or obscene gestures
  • Intoxication or other signs of impairment related to alcohol consumption
  • Fighting, taunting, or threatening remarks or gestures
  • Sitting in a location other than your ticketed seat
  • Displays of affection inappropriate in a public setting
  • Obscene or indecent messages or signs or clothing
  • Clothing that is inappropriate or offensive
  • Any disruption to the progress of the event by the Guest’s actions
  • Failing to follow the instructions of Stadium Personnel or Law Enforcement
  • Smoking in the seating bowl, concourse, or other non-designated areas
  • Standing for extended periods of time. Please refrain from behavior detracting from the enjoyment of fellow fans.  Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guests are sitting is not permitted.

On game days, all Members and Guests are encouraged to report any violation of this Code of Conduct. You can report such incidents by informing an Usher, Police Officer, or any member of the Hard Rock Stadium Guest Services Staff. In addition, you can discreetly report unruly fans from your seat by texting “FAN” ISSUE AND LOCATION to 69050 from any compatible mobile device (Subject to fees and rates in the Terms & Conditions of your cell phone service provider), and the information will be relayed to stadium security immediately.

Any Member or Guest who violates this Code of Conduct will be subject to ejection, Season Ticket revocation, and possible arrest.

A-Z Guide

Lost & Found

Lost & Found can be reached by calling 305-943-8000 or by sending an email to guestexperience@dolphins.com.

Contact Us

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Call Us
Hard Rock Stadium Main Line and Assistance: 305-943-8000
Hard Rock Stadium Ticket Office for Concerts/Non-Dolphins Events: 305-943-6678
Hard Rock Stadium Miami Dolphins Single Game Tickets: 305-943-3504
Hard Rock Stadium Season Ticket Sales: (New Season Tickets): 305-943-3505
Hard Rock Stadium Current Season Ticket Member Services: 305-943-3522
Hard Rock Stadium Luxury Suite Sales: 1-888-346-7849
Hard Rock Stadium Special Events Bookings: 305-943-6762
Centerplate Offices: 305-623-6440
Team Store: 305-943-5980

Email Us
Guest Experience: guestexperience@dolphins.com
Lost and Found: guestexperience@dolphins.com or call us at 305-943-8000
Sales: memberships@dolphins.com
Membership Services: memberships@dolphins.com
Special Events: rlabell@dolphins.com
TD: cbonk@dolphins.com

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