A-Z GUIDE
The Stadium policies set forth herein are subject to change by Stadium management at any time and for any reason, including the requirements of the event promoter or the nature of the event (e.g., Super Bowl, CFP Championship, Miami Open, etc.).
Accessible Parking: Accessible parking spots are available for those with a valid disabled parking placard and matching photo ID. There are accessible spots located in both the on-site inner and outer parking lots and certain off-site parking lots.
FOR MIAMI DOLPHINS GAMES YOU MUST HAVE A PRE-PURCHASED INNER LOT “ADA RESERVED” PARKING PASS IN ORDER TO PARK IN AN INNER LOT ACCESSIBLE PARKING SPOT. If you have a disabled placard and pre-purchased a Yellow parking lot pass, you must park in an accessible spot in your designated lot color. ADA spots in Yellow (Lots 13 and 18) are on a first-come, first- serve basis.
For non-Dolphins events, ADA parking is on a first-come, first-serve basis. Please contact Guest Experience (305) 943-8000 in advance of your event for details.
Guests with limited mobility parking in Hard Rock Stadium outer lots may request assistance to and from the outer lots/stadium. Pick-up locations to Hard Rock Stadium are located in Lots 13, and 18 near ADA parking. Guests will be dropped off at pre-determined Hard Rock Stadium gate locations. Pick-up locations to the parking lots will be the same as the drop off locations. Wheelchair escorts will be available from Hard Rock Stadium gates to seating locations and back. Guests can request a wheelchair escort by asking your nearest Hard Rock Stadium employee, or at your nearest Guest Experience Headquarters. Wheelchair Assistance is available once gates open and concludes approximately 30 minutes after the end of the event.
Hard Rock Stadium is committed to providing memorable service experiences for all guests. Guests with special needs will be assisted as needed at our fully accessible venue.
Accessible Seating: General wheelchair accessible seating: Sections 101, 104, 107, 111T, 117, 118, 119 125T, 129, 132, 135, 139T, 142, 143, 144, 148, 149, 150, 153T, 228, 236, 245, 247, 310, 311, 312, 321, 322, 325, 326, 327, 330, 338, 339, 340, 343, 344 345, 348, 349, 350, 353, 354, and 355.
Suites: Suites can also provide accessible seating upon request.
Ambulatory Seating: During events, seating is available for guests with disabilities that do not require a wheelchair. Ambulatory seating can be purchased in most seating areas. Guests are encouraged to contact the ticket office in advance or visit the nearest Guest Experience Headquarters to request ambulatory seating.
Guests with limited mobility parking in Hard Rock Stadium outer lots may request assistance to and from the outer lots/stadium. Pick-up locations to Hard Rock Stadium are located in Lots 13, 18, and 40 near ADA parking. Guests will be dropped off at pre-determined Hard Rock Stadium gate locations. Pick-up locations to the parking lots will be the same as the drop off locations. Wheelchair escorts will be available from Hard Rock Stadium gates to seating locations and back. Guests can request a wheelchair escort by asking your nearest Hard Rock Stadium employee, or at your nearest Guest Experience Headquarters. Wheelchair Assistance is available once gates open and concludes approximately 30 minutes after the end of the event.
Animals are not allowed in Hard Rock Stadium, with the exception of service animals and service animals in training. The ADA defines “Service Animals” to mean “dogs that are individually trained to do work or perform tasks for people with disabilities.”
Accessible Parking: Accessible parking spots are available for those with a valid disabled parking placard and matching photo ID. There are accessible spots located in both the on-site inner and outer parking lots and certain off-site parking lots.
FOR MIAMI DOLPHINS GAMES YOU MUST HAVE A PRE-PURCHASED INNER LOT “ADA RESERVED” PARKING PASS IN ORDER TO PARK IN AN INNER LOT ACCESSIBLE PARKING SPOT. If you have a disabled placard and pre-purchased a Yellow parking lot pass, you must park in an accessible spot in your designated lot color. ADA spots in Yellow (Lots 13 and 18) are on a first-come, first- serve basis.
For non-Dolphins events, ADA parking is on a first-come, first-serve basis. Please contact Guest Experience (305) 943-8000) in advance of your event for details.
Guests with limited mobility parking in Hard Rock Stadium outer lots may request assistance to and from the outer lots/stadium. Pick-up locations to Hard Rock Stadium are located in Lots 13 and 18 near ADA parking. Guests will be dropped off at pre-determined Hard Rock Stadium gate locations. Pick-up locations to the parking lots will be the same as the drop off locations. Wheelchair escorts will be available from Hard Rock Stadium gates to seating locations and back. Guests can request a wheelchair escort by asking your nearest Hard Rock Stadium employee, or at your nearest Guest Experience Headquarters. Wheelchair Assistance is available once gates open and concludes approximately 30 minutes after the end of the event.
The Administrative Offices for Hard Rock Stadium are located at 347 Don Shula Drive. The mailing address is: Hard Rock Stadium, 347 Don Shula Drive, Miami Gardens, Florida 33056. The Guest Experience Hotline and the telephone number for administrative requests is (305) 943-8000. Email requests may be sent to guestexperience@HardRockStadium.com.
Hard Rock Stadium strives to present a safe, pleasant and family-friendly environment for every guest who visits Hard Rock Stadium. To achieve this goal, the following policies have been established to promote the responsible use of alcohol.
Any guest who appears to be 30 years of age or younger will be required to provide appropriate proof of age with one of the following forms of identification:
- Valid United States Driver’s License
- Any valid US State or Federal Government issued ID
- Any Valid US Passport and/or Passport Card
- U.S. Military ID
Guests may not possess or purchase more than two (2) alcoholic beverages at a time. For Miami Dolphins football games, alcohol sales will cease: (i) at the end of the 3rd quarter on the 100 and 300 Levels, (ii) sixty (60) minutes after the game ends on the 200 Level, Theater Boxes, Loge Boxes, East Endzone Lounge, and Suites; and (iii) ninety (90) minutes after the game ends in The Nine, the 72 Club, and Club LIV.
For Miami Hurricanes games, alcohol sales will cease: (i) at the beginning of the 3rd quarter on Levels 100 and 300, (ii) sixty (60) minutes after the game ends on the 200 level, Legends Suites, Field Club, East Endzone Lounge, Suites, Golden Cane Lounge, and Champions Lounge.
For non-football events, alcohol cut-off times will be determined by Hard Rock Stadium management.
Alcohol of any kind may not be brought into or removed from Hard Rock Stadium.
Any guest who is determined to be deliberately concealing alcohol while entering Hard Rock Stadium will not be permitted to enter the building.
A person exhibiting visible signs of impairment will not be permitted into Hard Rock Stadium.
Any guest who exhibits behavior that distracts, inconveniences or otherwise interferes with another guest’s enjoyment of the event may be removed from Hard Rock Stadium.
Alcohol will not be served to any underage person or visibly impaired guest.
Alcohol beverage sales may be curtailed or prohibited at the discretion of management.
Responsibility Has Its Rewards Program: Guests must be 21 years of age or over and have a valid driver’s license to be eligible as a designated driver. Once stadium gates open, fans can sign-up at any Guest Experience Headquarters (Sections 115, 143, 215, 243, 315, 343). It will remain open until the beginning of the 4th quarter for Dolphins games. Designated drivers will receive a token to be redeemed at any concession stand for a free 24oz. soft drink or 12oz. can water.
Alcohol-Free Sections:
- Miami Dolphins – Sections: 331 & 332
- Miami Hurricanes – Sections: 232, 332, & 333
Animals are not permitted in Hard Rock Stadium, except for service animals and service animals in training.
Goldman Global Arts (GGA) was created by Jessica Goldman Srebnick and Peter Tunney to expand and introduce a creative perspective into highly visible projects. GGA has developed a reputation synonymous with cutting edge creativity, solid execution and an authentic passion for the arts. Hard Rock Stadium is widely decorated with murals and paintings created by artists from around the world. Using more than 3,000 cans of spray paint, these murals cover 29,000 sq. ft. of painted walls. Featured artists include: CASE, CRASH, Tristan Eaton, Fluke, Logan Hicks, HOW&NOSM, The London Police, Peter Tunney, VHILS, and Tavar Zawacki. – For more information, click here.
Complimentary hearing amplification devices are available and provided at all Guest Experience Headquarter locations (Sections 115, 143, 215, 243, 315, and 343). Guests must present a photo ID or valid driver’s license as a security deposit.
Automatic Teller Machines are no longer available at Hard Rock Stadium as cash is no longer accepted as a form of payment at parking gates, box office, concessions, and retail locations.
Please see “Cash Conversion”.
Guest attire should not have foul, abusive messages, or images on it. The clothing worn should also offer appropriate body coverage in accordance with the public nature of the events. Please also see “Code of Conduct” for more information.
Hard Rock Stadium provides a free emergency road service to any guest experiencing car trouble in Hard Rock Stadium parking lots up to one hour after most events. Services include lockouts, jump starts, and changing a flat tire. For assistance, please text the Guest Experience hotline: (305) 943-8000.
Please visit www.nfl.com/allclear for details on the Hard Rock Stadium Bag Policy. All guests will be subject to a search of their person and possessions prior to entering Hard Rock Stadium. In accordance with NFL Best Practices and Hard Rock Stadium security guidelines, all permissible bags per the policy of the event will be permitted into Hard Rock Stadium after a thorough inspection by a Stadium Security. Guests should be prepared to open their bags for inspection and may be asked by Hard Rock Stadium Security to shift and possibly remove the contents.
For bags that exceed the permissible size, guests have the option of returning the item to their vehicle or checking it at a Guest Experience Bag Check Location at the East and SW pedestrian crosswalks of the inner parking lots. The fee for checking a bag is $15.00. There will be no exceptions. There are lockers outside of Hard Rock Stadium to store items and all items left unattended outside Hard Rock Stadium are subject to disposal. See also “Carry-In Policy,” “Prohibited Items,” and “Search Procedures.”
Binoculars are permitted to be carried into Hard Rock Stadium. Cases are only permitted if it fits within the event day’s bag policy guidelines. If permitted, the case is subject to inspection.
Please see “Carry-In Policy.”
Bottles and cans of any type, excluding a factory sealed plastic bottle of water 20 oz. or less in size, are prohibited from being brought into Hard Rock Stadium. Any guest deliberately concealing alcohol which is found during the security screening process may be prohibited from entering Hard Rock Stadium. Any guest found to be consuming from or in possession of a prohibited container inside of Hard Rock Stadium may be subject to ejection. If a guest has a special need that requires a specific type of drink, please see the nearest gate supervisor.
Coming from the West Palm Beach, Boca Raton, Fort Lauderdale, or Miami areas? Take Brightline’s End Zone Express to and from Miami Dolphins games and other designated events.
GETTING TO HARD ROCK STADIUM:
Ride the Brightline to the Aventura Station. A Complimentary Shuttle Service will take you directly to Hard Rock Stadium. Shuttles will depart 10 minutes after the arrival of each train.
LEAVING HARD ROCK STADIUM:
To board the shuttle back to the Aventura Station, please follow signs for Brightline Shuttles, which will be located on the South side of the stadium on 199th St.
Broadcast information for an event conducted at Hard Rock Stadium is available at the Guest Experience Headquarters (Sections 115, 143, 215, 243, 315 and 343).
To respect all our guests’ experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices, and professional cameras (those including telephoto or zoom lenses) will not be permitted inside Hard Rock Stadium. There are also instances when a performing artist prefers to perform in a phone-free environment; meaning cellphones, smart watches, cameras, and recording devices will be prohibited.
Food in a clear plastic bag for guests with special medical or dietary needs only is permitted.
Factory-sealed, plastic bottles of water that are 20 oz. or less in size (reusable water bottles are not permitted) are permitted.
Hand-carried jackets, blankets, or other items will be patted down or searched.
All bags and other permissible items will be subject to multiple screenings prior to entering Hard Rock Stadium.
Cash is no longer accepted as a form of payment at Hard Rock Stadium. This includes parking gates, box office, concessions, and retail locations. Cash can be converted into pre-paid gift cards at the Guest Experience Headquarters near Section 115, 143, 215, 243, 315, and 343.
Concessions and catering at Hard Rock Stadium are provided by Sodexo Live!
Guests may carry in and use cellular telephones as long as they do not distract from other guests’ enjoyment of the event. Guests may be asked to power on their cell phones during the security screening at the gates.
All guests must have a ticket to enter Hard Rock Stadium, except that, for Dolphins games, children that are under two and up to 34″ inches in height may enter Hard Rock Stadium free of charge, but must share a seat with an accompanying ticketed adult. Occasionally, for non-Dolphins events, another policy may be in place.
Guests accessing closed captioning on their mobile devices using CaptionCast may use the following link:
https://captioncast.eegicap.com/. A window will prompt the users for the Event ID which is hardrockstadium. The Event ID is case sensitive and therefore must be entered in as developed. CaptionCast can be accessed from a desktop browser or on mobile.
Empower Club and Suite Level:Located on the 200C and 200M levels, the Empower Club and Suite Level offers an enhanced game day experience including wider, weather protected seats, access to large, air-conditioned lounge areas, and high-end food and beverage options. In order to access the 200C and 200M levels, guests must have a ticket to the Empower Club and Suite Level.
Corner Club: Located in each of the four corners of the Empower Club and Suite Level, this exclusive space is only for guests seated in the corresponding sections. Seating options are available both inside and outside.
Corner Terraces: Four Corner Terrace areas, including the Verizon Northeast Corner Terrace and UHealth, University of Miami Health System Southeast Corner Terrace, Autonation Northwest Corner Terrace, and Heineken Southwest Corner Terrace, are located on the 100 level with access to the Empower Club and Suite Level.
LIV: Located at the West side of Hard Rock Stadium, this is a ticketed venue encompassing spaces on the 200C and 200M levels. LIV can also be rented for special events.
For more information, click here.
Every guest who visits Hard Rock Stadium deserves the best possible experience. You can contribute to a great experience by conducting yourself appropriately at all times and making sure anyone who uses your tickets does the same.
FOR THE ENJOYMENT AND SAFETY OF ALL, THE FOLLOWING BEHAVIORS ARE PROHIBITED IN AND AROUND HARD ROCK STADIUM:
- Behavior that is unruly, disruptive, or illegal in nature
- Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
- Foul or abusive language or obscene gestures
- Interference with the progress of the game (including throwing objects onto the field)
- Failing to follow instructions of law enforcement, guest experience, and security personnel
- Verbal or physical harassment of opposing team fans
- Unreasonably obstructing the view of other patrons
- Offensive language or obscene gestures, including the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or instigating, inciting or encouraging a confrontation or physical assault
- Smoking and the use of electronic cigarettes
- Unauthorized advertising or other commercial activities
- Failure to comply with stadium policies
ON GAME DAYS, ALL MEMBERS AND GUESTS ARE ENCOURAGED TO REPORT ANY VIOLATION OF THIS CODE OF CONDUCT.
You can report such incidents by informing an usher, police officer, or any member of Hard Rock Stadium Guest Experience Staff. In addition, you can discreetly report unruly fans from your seat by texting the issue and location to (305) 623-6400 from any compatible mobile device (standard text messaging fees may apply), and the information will be relayed to Hard Rock Stadium security.
Any member or guest who violates this Code of Conduct, any other policy or applicable law may be subject to ejection, Season Ticket revocation, prohibition from attending future events and/or possible arrest.
We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Hard Rock Stadium.
Computers or tablets (e.g., iPads) are permitted if they are smaller than 12″x12″x12″ in size and can be powered on during the security screening if requested and are not in a case.
An inherent risk of exposure to Covid-19 and its variants exists in any public place where people are present. Covid-19 is an extremely dangerous disease that can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by Covid-19, certain people have been identified by public health authorities as having greater risk based on age and/or underlying medical conditions.
No precautions can completely eliminate the risk of exposure to COVID-19. By entering Hard Rock Stadium and Hard Rock Stadium grounds, you voluntarily assume all risks related to exposure to COVID-19 and its variants.
See “Alcohol/Responsibility Has Its Rewards Program.”
Uber Shuttle fares are fixed and the prices do not change.
The use of any unmanned aircraft systems, radio-controlled model aircraft, and other devices that can be operated in airspace (i.e., drones) on Hard Rock Stadium property, including parking lots, is expressly prohibited. Violators will be subject to prosecution.
Elevators are available only for guests with disabilities or suite holders with strollers on the North, South, East and West sides of Hard Rock Stadium.
If immediate assistance is required, please notify the nearest event staff member, security personnel, concierge staff member or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, visiting a Guest Experience Headquarters or by calling the Guest Experience hotline: (305) 943-8000. In the event of a serious emergency, event staff, event security, and police are ready and available to assist guests, including guests with disabilities. Important information regarding the emergency situation and evacuation procedures will be provided over the public address system and on Hard Rock Stadium video boards and scoreboards. Please click here for Hard Rock Stadium’s emergency evacuation procedures.
From time to time, the use of pyrotechnics may be part of events presented at Hard Rock Stadium. The use of fireworks by guests is strictly prohibited at Hard Rock Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from Hard Rock Stadium or parking lots without refund, possible loss of season tickets and may also be in violation of municipal law resulting in possible arrest and prosecution.
There are three (3) First Aid locations at Hard Rock Stadium in Sections 104, 218 and 346. You can also text (305) 623-6400 with a description of your issue and your location (standard text messaging fees may apply). If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home.
- Flags and signs must be handheld, event-related, in good taste, and cannot be paraded around or otherwise obstruct another guest’s view, or obstruct any stadium signage, broadcast cameras or equipment.
- Event-related national flags are permitted for soccer games, the Miami Open, the Formula 1 Miami Grand Prix, and other events as determined by Hard Rock Stadium.
- Flags and signs may not contain commercial or political messages (including, but not limited to, references to candidates, legislation, or party affiliation endorsements), logos or endorsements, or otherwise be inflammatory, indecent, or derogatory, as determined by Hard Rock Stadium.
- Flags and signs may not be hung off of, or attached to, stadium structures, affixed to poles or sticks, or constructed of wood or metal material.
- Hard Rock Stadium reserves the right to confiscate flags and signs that are in violation of stadium policy.
The NFL utilizes flexible scheduling for games during Weeks 5-17. These games are eligible to be moved into different game dates or time slots. Game date and time changes will be posted on the Miami Dolphins and Hard Rock Stadium websites.
Parking Gates:
Miami Dolphins – Hard Rock Stadium parking gates open four (4) hours prior to kickoff.
University of Miami – Hard Rock Stadium Green Lot parking gates open five (5) hours before kickoff and all other lots open four (4) hours prior to kickoff.
Other Major Events – Hard Rock Stadium parking gates open times will vary. Please check www.HardRockStadium.com prior to the event for gate opening times.
Stadium Gates:
Miami Dolphins – Hard Rock Stadium gates open two (2) hours prior to kickoff.
University of Miami – Hard Rock Stadium gates open ninety (90) minutes prior to kickoff.
Other Major Events – Hard Rock Stadium gates open times will vary. Please check www.HardRockStadium.com prior to the event for gate opening times.
Hard Rock Stadium is the first NFL stadium to earn Global Biorisk Advisory Council (GBAC) Star accreditation. The gold standard of prepared facilities, GBAC Star provides third-party validation that Hard Rock Stadium is establishing and maintaining a thorough cleaning, disinfection, and infectious disease prevention program designed to minimize risk associated with infectious agents for employees, guests, the community, and the environment.
Guests with questions or concerns should visit any Guest Experience Headquarters located at Sections 115, 143, 215, 243, 315 and 343.
In the interest of player and guest safety, Hard Rock Stadium maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from Hard Rock Stadium, possible arrest and/or loss of season tickets.
Hard Rock Stadium is a full-service entertainment facility with versatile indoor and outdoor spaces that are available to rent year-round for corporate and social events. Please email specialevents@hardrockstadium.com, call (305) 943-6311, or visit Host Your Event for more information.
Yes, each passenger will need a dedicated seat on an Uber Shuttle, which can be reserved in the Uber App.
Hard Rock Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they become separated. Guests interested in this service may visit any Guest Experience Headquarters (Sections 115, 143, 215, 243, 315, and 343).
An Uber Shuttle reservation provides a passenger with a seat on a coach bus, unlike UberX and UberXL which reserves a vehicle for transportation.
No, the Rideshare Lot is separate from Uber Shuttle pickup. Uber Shuttle pickup is near Lot 18 by the pedestrian bridge off 199th. Please follow stadium signage for Uber Shuttle.
Lexus North Sideline Club: Located on the 100-North side between the 30-yard lines. These seats are double padded and provide access to an air-conditioned lounge area located under Sections 117-119 with à la carte concessions
For more information, click here.
When lightning is detected in close proximity of Hard Rock Stadium, the public address system will inform guests where to seek shelter. The event will be suspended if there is an imminent threat.
Hard Rock Stadium is not responsible for any items left anywhere at Hard Rock Stadium. During events, any items found should be turned in to Guest Experience Headquarters located at Sections: 115, 143, 215, 243, 315 and 343. On non-event days, please submit our lost and found event form or call Hard Rock Stadium at (305) 943-8000. Lost and found items will be held for 30 days after the event. Any unclaimed items after 30 days will be disposed of or donated to a charitable organization.
Lost children and parents can be reunited by contacting any event team member or the nearest Guest Experience Headquarters. Parents who would like to participate in the free kids’ I.D. bracelet program which helps in reuniting lost children should visit the nearest Guest Experience Headquarters. Please see “Identification Bracelets.”
72 Club Presented by Broxel: Located on the Ground Level South side between the 35-yard lines and comprised of seats and semi-private boxes that include double-padded reclining seats. Guests will have access to an air-conditioned lounge area with all-inclusive premium food and beverage offerings and in-seat service.
Loge Box: Located on the 200M Level. A Loge Box provides access to a shared suite experience. Loge Boxes are available as 6 person boxes. Amenities include all-inclusive food and beverages (including beer and wine).Theater Box: Located on the 200M level. A Theater Box provides access to a shared suite experience. Theater Boxes are available as 4 or 6 person boxes. Amenities include all-inclusive food and beverages (including beer, wine, and liquor).
Bud Light Touchdown Club: Semi-private boxes located behind the East end zone on the field. Members will have access to their own private club via the field tunnel and will receive all-inclusive food and beverage.
Gallagher Club: Semi-private boxes located behind the West end zone on the field. Members will have access to their own private club with views of the Miami Dolphins player tunnel and will receive all-inclusive food and beverage.
Bodega Lounge: The local taco and club sensation, Bodega, located on the east endzone of 200M with access to air conditioned lounge, an all-inclusive food and beverage experience, and the vibrant atmosphere of a club.
For more information, click here.
If you see a cleanliness or maintenance issue, please bring it to the attention of any Guest Experience team member and the appropriate team member will be dispatched to handle the issue.
Guests dressed as promotional mascots without permission from Hard Rock Stadium will not be permitted into Hard Rock Stadium.
GROUND LEVEL LOCATIONS – 6
- South Gate Plaza Team Store
- South Triangle Container Store
- Southeast Gate New Era Kiosk
- 72 Club Presented by Broxel Team Store
- Northeast Gate Trailer
- North Lexus Club
100 LEVEL LOCATIONS – 8
- 103 G3 Team Store
- 110 New Era Team Store
- 118 Team Store
- 125 47 Brand Kiosk
- 132 Throwback Team Store
- 138 Team Store
- 146 Team Store
- 153 47 Brand Kiosk
200 LEVEL LOCATIONS – 4
- 217 Kiosk
- 222 Team Store
- 244 Kiosk
- 250 Team Store
300 LEVEL LOCATIONS – 4
- 318 Team Store
- 346 Team Store
The official mobile app of the Miami Dolphins and Hard Rock Stadium provides fans with the latest team news, exclusive content, ticketing access, and more. Enhance your event day experience by adding tickets to your mobile wallet and conveniently place food and beverage orders with mobile ordering. Season Ticket Members can use the app to manage tickets, unlock discounts, and more.
Mobile ordering is now available for concessions purchases at Hard Rock Stadium. Guests can access the mobile ordering option through the Miami Dolphins and Hard Rock Stadium apps. Guests will be able to choose a location for a contactless pick-up and receive an SMS notification when the order is ready for pick-up.
Apple App Store – https://itunes.apple.com/us/app/miami-dolphins/id563617073?mt=8
Google Play Store – https://play.google.com/store/apps/details?id=com.mobile.android.dolphins&hl=en_US
For the comfort of the guests around them and to maintain the integrity of the events, guests coming to Hard Rock Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into Hard Rock Stadium. This includes air horns, vuvuzelas and any type of whistle.
Nursing mothers are welcome to breastfeed their child wherever they feel comfortable. Those who request a more private location in which to breastfeed or use a pump may use our Nursing Room located at Section 153 of Hard Rock Stadium, which is a private air-conditioned room for mothers that may need to nurse, pump or feed their babies during Hard Rock Stadium events. Inside the Nursing Room, there is a sitting area with a TV, changing table and vanity sink with mirror. A Guest Experience team member will be staffed at the Nursing Room to ensure a comfortable and private experience. Access to the Nursing Room is first-come, first-served.
Members Lounge: This exclusive lounge is available as an add-on product for Dolphins Season Ticket Members. Located in the MIA Event Center (i.e., the Paddock Club for the Formula 1 Crypto.com Miami Grand Prix) on the 200-Level, which is easily accessed via bridges to Hard Rock Stadium. The Members Lounge is fully air conditioned, includes an à la carte food and beverage menu and 50+ televisions to catch all of the Dolphins actions and games around the league. New in 2024, the lounge will feature an arcade with pool tables and a Fins Theater Zone. For Dolphins 1:00 p.m. games, the lounge opens 2 hours before kickoff and stays open through halftime of the 4:00 p.m. game.
MIA Garage Tailgate: Located in the garage level of the Miami Event Center (i.e., the Paddock Club for the Formula 1 Crypto.com Miami Grand Prix) adjacent to the North entrance of Hard Rock Stadium is our exclusive Garage Tailgate experience. This experience features 4 VIP, covered parking spots with access to the Black Card Express Lane off the Turnpike and includes a private climate controlled “living room” with space fully furnished with 2 75” TVs, Bluetooth speakers, bar, grill, stocked pantry, and more. Fans can host up to 50 guests in their tailgate garage.
For more information, click here.
Paging guests is only permitted in the event of an emergency. Please visit the nearest Guest Experience Headquarters for assistance.
For events at Hard Rock Stadium, the parking lots will close 1.5 hours after the event is over. See also “Gate Entry Times” and “Tailgating Guidelines.” Please also note that Dolphins game parking lots open 4 hours prior. Prepaid parking is required and fans must purchase a parking pass in advance, as day of parking is not guaranteed.
Explore all Parking and Transportation options for upcoming Dolphins games. Click here to purchase single game parking.
The following items are not permitted to be carried into Hard Rock Stadium:
• Aerosol cans (e.g., mace, pepper spray or sunscreen)
• Alcohol of any kind
• Any animal except for a service animal or service animal in training
• Flagpoles
• Cigarettes or electronic smoking devices
• Computer or tablets are not permitted if they are larger than 12” x 2” x 12”
• Fireworks, flares, explosives, ammunition, or other incendiary devices
• Glass bottles, cans, coolers of any kind, thermoses, or ice chests
• Purses or bags that exceed 12” X 6” X 12”
• Seat cushions of any size except those for medical needs
• Video cameras, monopods, tripods, audio recording devices, and professional cameras (those including telephoto or zoom lenses)
• Selfie Sticks
• Umbrellas, strollers, laser pointers
• Weapons and any item that may be used as a projectile or one that is deemed dangerous by Hard Rock Stadium management
• Any other item deemed inappropriate by Hard Rock Stadium management
Please be attentive of public address announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the public address system and on the video boards.
Guests may bring a small portable radio or television as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby. They may be asked to power on the device during the security screening process.
All of the events at Hard Rock Stadium occur rain or shine. Any changes to this procedure will be noted on our website at www.hardrockstadium.com prior to the event.
Hard Rock Stadium has a no re-entry policy for most Hard Rock Stadium events, including Miami Dolphins and University of Miami football games. All premium seating guests must present their tickets when re-entering any club or suite level.
Hard Rock Stadium encourages all guests to reduce, reuse and recycle. The recycling program at Hard Rock Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Hard Rock Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum. Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials. While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit Hard Rock Stadium.
Numerous restrooms are located throughout the facility, all of which are accessible for our guests with disabilities. Single-occupancy, family restrooms, equipped with changing tables, are located throughout Hard Rock Stadium at the following locations: Sections 102, 106, 130, 134, 201, 207, 229, 235, 314, 323, 342 and 351.
PARK & RIDE:
Park at one of our Park & Ride Lots and take a complimentary shuttle for a convenient drop-off at the NW gate of Hard Rock Stadium. After the game, get home faster in shuttles using dedicated express lanes and experience a swift and expedited egress back to your Park & Ride Lot.
UBER SHUTTLE:
Uber Shuttle is egress only. The designated pickup area is near the Lot 18 pedestrian bridge. There will be five shuttles per route, departing approximately every 10 minutes. Routes are dedicated to one single destination:
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- Brickell – SW 8th St & S Miami Ave
- Bayfront – NE 4th St & Biscayne Blvd
RIDESHARE:
Retrieve a rideshare vehicle at Lot 30, the designated rideshare pickup area. The estimated walk time to Lot 30 is 25 minutes. Due to a high volume of guests leaving the stadium, please anticipate an extended wait time for rideshare postgame.
For more information, click here
Scalping of tickets and/or parking passes is not permitted on Hard Rock Stadium property. Please report any potential scalping activity to the nearest Hard Rock Stadium Security personnel.
To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Hard Rock Stadium Security which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to Hard Rock Stadium Security, you consent to such inspections and waive any and all related claims that you might have against Hard Rock Stadium, the teams and promoters. Alcohol, weapons, or any items Hard Rock Stadium Security deems dangerous will be confiscated. Illegal items will be turned over to law enforcement officers and may result in arrest and prosecution.
To learn about season tickets, please call 1.888.FINS.TIX or email memberships@dolphins.com.
The Sensory Room, made by possible by Altec Lansing, is located at Section 153 and is a private air-conditioned room for guests with special needs (children or adults) to use as a quiet space. The space has a padded floor, padded wall-mounted equipment and other sensory supplies donated by Altec Lansing to help ensure a comfortable experience. The room contains a tablet to play music, along with several noise canceling headsets. Additional noise canceling headsets are available at any of the Guest Experience Headquarters for use during major Hard Rock Stadium events at Sections 115, 143, 215, 243, 315 and 343. A Guest Experience team member may be staffed at the Sensory Room to ensure a comfortable and private experience. Access to the Sensory Room may be limited given the circumstances (e.g., guests with extraordinary needs, demand, etc.) and will be managed by the Guest Experience team member assigned to the Sensory Room. Any children/wards using the Sensory Room MUST be accompanied by a parent/guardian at all times.
Hard Rock Stadium is proud to be a smoke-free venue. Smoking in the seating bowl, concourse, helix ramp, or any other area inside Hard Rock Stadium is prohibited. This policy also applies to smokeless, electronic (e-cigarettes) vaping with any alternative smoking products.
The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Hard Rock Stadium premises, including within its parking lots without the explicit written permission of the event presenter. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on Hard Rock Stadium’s premises will be subject to ejection or, as necessary, arrest.
Strollers are not permitted into Hard Rock Stadium, other than for Suite Level ticket holders.
Suites: Hard Rock Stadium has executive suites on the 200C and 200M levels of the Empower Suite and Club Level. These areas are a private, climate-controlled space to enjoy with your guests.
The Nine: Located at the 100-Level south side 50-yard line. These seats offer a unique suite experience. Guests will have access to an air-conditioned lounge area with all-inclusive premium food and beverage offerings and in-seat service.
Bodega Suites: Located on the east endzone of 200M, these private, climate-controlled suites have access to the Bodega lounge with an all-inclusive food and beverage experience.
FOR THE SAFETY AND ENJOYMENT OF ALL, HARD ROCK STADIUM ASKS THAT YOU PLEASE FOLLOW THE WRITTEN AND VERBAL INSTRUCTIONS OF STADIUM PERSONNEL, POSTED SIGNS, AND THESE TAILGATING GUIDELINES:
- Directed Parking. During the first hour of Miami Dolphins games, fans with orange parking passes are allowed to park where they desire in the parking areas for which they have a valid parking pass. After the first hour, directed parking will begin to ensure efficiency and a smooth traffic flow. If you are parking in the yellow lots, directed parking will be in effect from the time lots open. For Miami Hurricanes football games and other stadium events, directed parking will be in effect for all lots from the time lots open. Please follow the directions of parking staff.
- Tailgating Space. Occupy only ONE parking space per vehicle. Tailgate directly behind your vehicle using the designated 8′x10′ space outlined on the ground. Spaces may not be saved, obstructed, or reserved by guests. Please keep all driving and pedestrian aisles clear. Do not block lanes with tents or other items. Do not block the fire lane, which is needed for emergency response vehicles. Box trucks are prohibited, and vehicles may not enter the Hard Rock Stadium with anything in-tow (e.g., grills, trailers, etc.). All tents and canopies must be anchored appropriately to the ground (e.g., sandbags, weights, etc.). The use of stakes is prohibited on all asphalt areas.
- Drink Responsibly. Guests deemed to be unreasonably intoxicated may be ejected from the stadium grounds. Activities that encourage the excessive consumption of alcohol (e.g., funnels, drinking games) will not be permitted and are subject to confiscations. Kegs of beer are not allowed on the property. Underage drinking is illegal. Violators will be subject to ejection and/or arrest.
- Prohibited Behavior. No fighting or profanity. Violators will be subject to ejection and/or arrest. Any vehicle or tailgating areas displaying obscene, distasteful, or otherwise offensive signs, banners, flags, or other materials may be denied admission and/or subject to ejection.
- Prohibited Commercial and Political Activities. Commercial catering services are prohibited from operation on stadium grounds. Flags and signs at tailgates will be subject to the “Flags and Signs” policy above. Vending and solicitation activities are prohibited. Resale of parking or event tickets is prohibited on stadium premises.
- Music. Music must be played at reasonable volume and shall not contain explicit lyrics. Violators may be ejected. No professional DJ setups are permitted in parking lots.
- Grilling. Gas and charcoal barbeque grills are permitted; however, open fires (e.g., bonfires, pit fires) are prohibited. You are solely responsible for any damage caused by any use of grills or other tailgate activities. Hot coals and flames must be extinguished with water promptly after use. Do not dispose of charcoal briquettes on the ground. Once briquettes have fully cooled, wrap them in aluminum foil and deposit them in a trash bin. The disposal of hot coals in open parking spaces, under vehicles, or next to parked vehicles is prohibited as this may cause car fires. You are solely responsible for any damage caused by any use of grills or other tailgate activities.
- Safety. Clean up your area before entering the Hard Rock Stadium so it’s safe for you and others. Always exercise caution and keep a proper lookout for tailgate equipment and uneven surfaces. All rules and regulations will be strictly enforced for the safety and convenience of our guests.
Taxis are available by Gate 4 on 199th St post-game and operate on a first come, first-served basis. Pricing of Taxi services are at the jurisdiction of taxi providers and do accept credit card.
Fans are encouraged to report unruly fan behavior by contacting the nearest Hard Rock Stadium personnel or by texting Command Post to advise of any issues in the parking lots, Hard Rock Stadium concourses, and seating areas that they may witness or experience. Text (305) 623-6400 with a message that includes a description of the issue and the location (subject to fees and rates in the terms & conditions of your cell phone service provider).
Throwing of items, including balls, anywhere inside Hard Rock Stadium by guests is expressly prohibited. Any guest who throws any item will be ejected from Hard Rock Stadium and be subject to further action.
Tickets can be purchased the day of the game at the Southeast and Southwest box offices.
Tickets may be purchased online at the following websites:
www.dolphins.com
www.ticketmaster.com
https://miamihurricanes.com/
The Miami Dolphins and the University of Miami have a no-refund/ no-exchange policy. The Ticket Office can be contacted on game day to handle Miami Dolphins ticket issues at (305) 943-6678 (ext. 6678). For assistance with Miami Hurricanes tickets, please call 1 (800) GO-CANES.
Hard Rock Stadium is not currently offering tours. If you would like to be contacted once tours resume, please click here.
PARKING HOTLINE:
(305) 943-7275 | Email: parking@dolphins.com
RIDESHARE:
Availability and pricing of rideshare services are at the jurisdiction of providers. Please expect surge pricing and extended wait times if you plan to use rideshare. Learn more about Rideshare.
PARK & RIDE:
For $10 per vehicle, park at one of our Park & Ride lots and take a complimentary shuttle for a convenient drop-off at the NW gate of Hard Rock Stadium. Shuttles begin running 3 hours before gametime and will run 90 minutes postgame. Learn more about Park & Ride.
UBER SHUTTLE:
Uber Shuttle is egress only. The designated pickup area is near the Lot 18 pedestrian bridge. Learn more about routes, prices, and how to ride Uber Shuttle.
BRIGHTLINE:
Take Brightline from North or South to the Aventura Brightline Station. A complimentary shuttle service will take you directly to Hard Rock Stadium. Learn more about Brightline.
TAXIS:
Taxis are available on 199th St. operate on a first come, first-served basis. Pricing of services are at the jurisdiction of taxi providers. Learn more about Taxis.
Due to safety and line-of-sight concerns, umbrellas are not allowed in Hard Rock Stadium. Please leave umbrellas in your vehicle.
No person admitted to Hard Rock Stadium shall transmit or aid in the transmission of any description, account, picture, or reproduction of any event conducted in the park unless expressly authorized by Hard Rock Stadium, the Miami Dolphins, the National Football League, or the promoters of non-NFL events.
Subject to inventory availability, we have two options for non-commercial, video board recognition at Miami Dolphins home games:
- Still Shot: $250 donation – Includes a message and a picture on the video boards.
- Live Shot: $400 donation – Includes a message on video boards and a live shot of guests in their seats.
- Live Shot – Engagements/Proposals: $750 donation – Includes a message, picture, and live shot of proposal of guests in their seats.
Messages are limited in availability per game and are on a first-time, first-served basis. All donations benefit the Miami Dolphins Foundation. All information must be submitted one week prior to the game. Messages run during the last 4 minutes of halftime following the halftime entertainment.
To schedule a message or receive more info, please visit dolphinsmessage.givesmart.com.
*The Miami Dolphins Foundation reserves the right the deny any messages before or after purchase. A refund will be given if message is denied.*
NFL and other event promoter policies prohibit the recording of any live event at Hard Rock Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.
Fans of the visiting teams are guests as well. Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets or possible arrest.
Water fountains are conveniently located throughout Hard Rock Stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.
Weather delays for NFL events are unusual. Lightning and strong winds may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of Hard Rock Stadium team members. We encourage all guests attending events at Hard Rock Stadium to follow us on our social media accounts for announcements concerning weather delays.
The official Hard Rock Stadium website is www.hardrockstadium.com.
The official Miami Dolphins website is www.miamidolphins.com.
The official Formula 1 Crypto.com Miami Grand Prix website is www.f1miamgp.com.
The official Miami Open website is www.miamiopen.com.
The official Miami Hurricanes website is www.miamihurricanes.com.
Free fan Wi-Fi powered by Verizon is provided throughout the Hard Rock Stadium property. To connect, select #HRSFREEWIFI from the network list.
Ticketmaster will-call is available at the South Ticket Office. Guests who are picking up tickets at will-call will need photo ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets. For select events, specialty will-call may vary. Please see the nearest team member for details.
Hard Rock Stadium and the Miami Dolphins reserve the right to revoke the season tickets of those individuals whose conduct is determined to be inappropriate, including but not limited to any violation of the Code of Conduct, any other Hard Rock Stadium policy or applicable law. Please be aware that the Season Ticket Member is accountable for the conduct of his/her guest.
Hard Rock Stadium and the Miami Dolphins reserve the right to revoke the season tickets of those individuals whose conduct is determined to be inappropriate, including but not limited to any violation of the Code of Conduct, any other Hard Rock Stadium policy or applicable law. Please be aware that the Season Ticket Member is accountable for the conduct of his/her guest.
* For select events, the policies herein may be amended in the sole discretion of Hard Rock Stadium management.
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